Privacy
At DelfinPOS, we are fully committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy describes how we collect, use, store, and share information when you access or use the DelfinPOS Software-as-a-Service (“SaaS”) platform. By using DelfinPOS, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Personal Information
We may collect personal details that you voluntarily provide when signing up, managing your account, or contacting support, such as:
- Full name
- Email address
- Phone number
- Business name and address
- Billing and payment details
- Any additional data you enter while using our services
1.2. Usage and Technical Information
We automatically collect non-personal data related to your usage of DelfinPOS, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and actions taken within the software
- Date and time of access
This helps us maintain system performance, security, and service improvement
2. How We Use Your Information
Your information is used solely to deliver and improve DelfinPOS and to support your user experience, including:
- Service Delivery: To provide, manage, and improve the functionality of our software.
- Customer Support: To respond to inquiries, technical issues, and service requests.
- Account Communication: To send important updates, alerts, and billing notices.
- Marketing Communication (optional): With your consent, we may send product updates, promotional offers, or service announcements. You may opt out at any time using the unsubscribe link or by contacting us.
- Security Monitoring: To detect and prevent fraudulent or unauthorized activity.
3. Sharing of Information
We do not sell your personal information. However, we may share your information in the following cases:
3.1. With Trusted Service Providers
We may share data with third-party vendors who support us in operating DelfinPOS (e.g., cloud hosting, payment gateways, email providers). These vendors are contractually obligated to handle your data securely and only as directed by us
3.2. Legal Obligations
We may disclose your information if required by law, legal process, or government request, or when necessary to protect the rights, property, or safety of DelfinPOS, its users, or others
4. Data Security
We implement industry-standard technical and organizational safeguards to protect your data, including:
- Encrypted data transmission (HTTPS/SSL)
- Firewall and intrusion detection systems
- Access control and role-based permissions
However, no system can be 100% secure. We cannot guarantee absolute protection against all potential threats.
5. Data Retention
We retain personal information only for as long as necessary:
- To fulfill the purpose for which it was collected,
- To comply with legal, regulatory, or accounting requirements, or
- Until your account is deleted or terminated (subject to applicable laws).
You may request data deletion by contacting us at [support@delfinpos.com].
6. Childern's Privacy
DelfinPOS is intended for use by individuals aged 18 years and above. We do not knowingly collect personal data from minors. If you believe a child under 18 has provided us personal data, please contact us immediately to remove such data.
7. Your Right's
You may have the right to:
- Access your data
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent (where applicable)
To exercise these rights, contact us using the details below.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. We will notify you of significant changes by email or through our platform. Please review this policy periodically for the latest information.
9. Third-Party Services
This Privacy Policy applies solely to DelfinPOS. We are not responsible for the privacy practices of any third-party platforms, services, or integrations you access through DelfinPOS. Please review their respective privacy policies before sharing personal data
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us: