Frequently Asked Questions (FAQs)
1. What is DelfinPOS?
DelfinPOS is a cloud-based Point of Sale (POS) software designed to help businesses manage sales, inventory, reporting, and customer interactions with ease from any device, at any time. It is ideal for retail shops, restaurants, grocery stores, salons, and more.
2. Is DelfinPOS cloud-based? What are the benefits?
Yes, DelfinPOS is a 100% cloud-based solution. That means: You can access it from anywhere with an internet connection. No need for expensive local servers or manual backups. Your data is stored securely in real time. Updates and new features are automatically available no installations required.
3. Do I need to install any software?
No. DelfinPOS runs entirely in your browser. You only need a device (PC, tablet, or mobile) with internet access and a modern web browser (e.g., Chrome, Firefox).
4. Can DelfinPOS work offline?
Currently, DelfinPOS requires an internet connection to operate. However, we are working on limited offline capabilities for certain modules (coming soon).
5. What types of businesses can use DelfinPOS?
DelfinPOS is versatile and scalable. It suits:
• Retail stores
• Restaurants & cafés
• Salons & spas
• Grocery shops
• Pharmacies
• Garments, electronics, and mobile shops
• Wholesale & distribution businesses
Custom modules can also be added for specialized industries
6. What features does DelfinPOS offer?
Key features include:
• Sales & billing (with barcode support)
• Inventory & stock management
• Real-time reporting & dashboards
• Customer management (CRM)
• Multi-store & multi-user support
• Employee/user roles and permissions
• Integration with eCommerce and FBR/PRA (on demand)
7. How secure is my data on DelfinPOS?
We take security seriously. Your data is encrypted, backed up regularly, and hosted on secure cloud servers. Only authorized users can access your business data through role-based permissions.
8. Can I manage multiple outlets with one account?
Yes. DelfinPOS allows you to manage multiple outlets, locations, and warehouses from a single dashboard. Each outlet can have separate settings, stock, and staff access
9. Is training or support available?
Yes! We provide:
• Onboarding training
• User manuals and video guides
• Ongoing customer support via chat, email, and phone
• Optional on-site training (for select locations)
10. How much does DelfinPOS cost?
We offer flexible pricing based on your business size and required features. Monthly and annual subscription plans are available. Add-ons (e.g., eCommerce, FBR integration, mobile app) are billed separately.
📩 Contact us for a customized quote.
11. Can I try DelfinPOS before buying?
Yes, we offer free demos and guided walkthroughs. Contact our sales team to schedule one.
12. Does DelfinPOS integrate with other systems?
Yes. DelfinPOS can be integrated with:
• FBR, SRB, PRA systems for e-invoicing
• WooCommerce (for online store sync)
• Accounting software (on request)
• SMS gateways and more
13. How do I get started with DelfinPOS?
Simply contact us for a free consultation or demo. Once onboarded, we’ll:
• Set up your account
• Configure your products, taxes, and users
• Provide training
• Go live within 1–3 days, depending on business size
14. Is there customer support if I run into issues?
Absolutely. Our support team is available through:
• 📧 Email: support@delfinpos.com
• 📞 Phone: +92-3-111-786-282
• 💬 Chat: Available on our website and dashboard